Refund Policy

1. Overview & Scope

This Refund Policy explains when you are entitled to a refund for orders placed with Kraapht Bags Ltd through kraaphtbags.com. It should be read alongside our Terms of Service, which governs your order in full.

2. General Rule — No Returns on Custom Goods

All Kraapht Bags Ltd products are made to order to your specifications. Because of this, orders are not eligible for return or refund once completed. If your order is defective, see Section 5 for what qualifies and Section 7 for the remedy (a free reprint, not a cash refund). Cash refunds apply only to cancellations under Sections 3–4 below.

3. Cancellations Before Production

If you cancel your order before production has begun, your deposit is refunded in full, less any Paystack, bank, or mobile money charges incurred on the original transaction.

4. Cancellations & Changes After Production Has Started

Once production has started — including the purchase of materials, cutting of paper, or creation of printing plates or dies — you may still cancel or change your order, but you will be charged for the cost of any materials, plates, dies, or completed work that must be discarded, replaced, or redone as a result. Your deposit is refunded less these costs and less any payment processor charges. If these costs equal or exceed your deposit, no refund is due.

5. Defects Eligible for a Remedy

A defect includes wrong print (print that does not match your approved order specification) and goods damaged in transit. Colour variation within normal printing tolerance, as reasonably determined by Kraapht Bags Ltd, and errors in artwork or specifications you provided, are not considered defects and are not eligible for a remedy.

6. How to Request a Refund or Report a Defect

To report a defect, contact us within 24 hours of delivery at kraaphtbags@gmail.com or WhatsApp +233 558 619 224, with a description and photo of the issue. Defects reported after 24 hours may still be considered at Kraapht Bags Ltd's discretion, but timely reporting improves the likelihood of a remedy. To request a cancellation, contact us as soon as possible using the same channels — the sooner you contact us, the less likely production has progressed to a stage that reduces your refund.

7. Remedy for Defects

Verified defects are corrected with a free reprint in the next production run — this is a replacement, not a cash refund. If the reprint is also defective, contact us again using the same process and we will work with you to resolve it.

Event-date exception: If you told us a specific event or delivery deadline when you placed your order, and a reprint cannot reasonably be completed and delivered before that date, you may choose a cash refund of the amount paid for the affected order instead of waiting for a reprint.

8. Refund Method & Processing Time

Where a refund is due, we will first attempt to process it back to your original payment method through Paystack. If a Paystack refund is not possible for your transaction, we will issue the refund by mobile money or bank transfer instead. Refunds typically take up to 10 working days to reflect, depending on your payment method and provider.

9. Non-Refundable Situations

If the outstanding balance remains unpaid, Kraapht Bags Ltd will send a written reminder at least 30 days before the three-month deadline, giving you a final opportunity to pay. If the balance remains unpaid three months from the scheduled dispatch date, Kraapht Bags Ltd may dispose of the materials and completed goods, and the deposit paid will not be refunded (see our Terms of Service, Section 4.6).

10. Contact

Kraapht Bags Ltd
Accra, Ghana
Email: kraaphtbags@gmail.com
WhatsApp / Phone: +233 558 619 224